1.  Is it safe to send my credit card information to Leather Items Plus over the Internet?

2.  What payment methods do you accept?

3.  How is my order shipped?

4.  What is the return policy?

5.  What happens if my order is on backorder?

6.  What if I need to cancel or change an order?

7.  How do I check on the status of my order?

8.  Does Leather Items Plus charge sales tax?

9.  What is the warranty on Leather Items Plus?

 

 

1.  Is it safe to send my credit card information to Leather Items Plus over the Internet?

 
Leather Items Plus uses Authorize.Net and Rapid SSL technology to ensure safe transmission of your credit card information.

 

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2.  What payment methods do you accept?

 
We accept Visa, Mastercard, American Express, and Discover Cards. We also accept Paypal.

 

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3.  How is my order shipped?

Fastest delivery, products are shipped to you form our centralized warehouse.  We offer free standard delivery on orders that are over $50 within the continental USA.  Please allow 5-7 business days for free delivery.  We also offer a choices of expedited delivery based on our customer's requirements at additional charges. For more information please refer to our Shipping Policies Page.
   

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4.  What is the return policy?

 

At Leather Items Plus customer satisfaction is our number one priority. We unconditionally guarantee all unused or defective merchandise for 30 days form the date of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange. There is no restocking fee for the merchandise returned in original packaging. The restocking fee and shipment cost will be waived if you arereturning a defective or incorrect product for an exchange.  Click on the Return Policy page for more information.
 

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5.  What happens if my order is on backorder?

 

Leather Items Plus takes all the necessary steps to keep all the items in stock at all times. However, due to excessive demand, sometimes we run out certain. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or back ordered merchandise to be shipped separately upon availability.You may request to cancel your back ordered merchandise. Your credit card will be charged only when the merchandise is shipped.

 

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6.   What if I need to cancel or change an order?

 

Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with Leather Items Plus and all of the billing and shipping information has been accepted by the system the order is automatically conveyed to our warehouse for order picking and shipment. Because of this, we are unable to adjust an order after it has been submitted.

 

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7.  How do I check on the status of my order?

 

Simply click on the Track Your Order Icon at the top of any Leather Items Plus Web Page.  Enter your order number that was sent to you via email or on the order for that you printed out.

 

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8.  Does Leather Items Plus charge sales tax?

 

Leather Items Plus charges sales tax on all merchandise shipped to any address within California.  There is no sales tax for merchandise shipped outside California at this time.

 

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9.  What is the warranty on Leather Items Plus products?

 

All Leather Items Plus products are made under utmost care where each and every hide is carefully hand picked, inspected, cut and made into premium quality products by skilled craftsmen in their respective fields. We guarantee our products against manufacturing defects. Should you believe you have defective merchandise, please contact us immediately and we will promptly replace, repair or credit upon inspection. Our warranty does not cover normal wear and tear, misuse or accidental damage.
 

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