Q. What if I receive a shipment that is damaged?  

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier. Defects in workmanship are covered under initial satisfaction guarantee or extended warranty.

Q. What kind of warranty do products carry?

Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials or workmanship, return in unused condition in original carton within 10 days a full refund. Please allow three to five weeks for processing. 

Please read item desriptions carefully as many products carry an extended warranty, ranging from one year, five year, ten year or lifetime lengths.

Q. What is your returns and refunds policy?

After the initial 10 day guarantee all refunds are for store credit only. Shipping costs are born by the sender. See above for damaged goods.

Q. What if you are out of something I order?

Although we try to remain in stock at all times, unavoidable circumstances occur; such as a customer ordering all of an item we have or we encounter manufacturing problems. We do, however, stay around 92% in stock. Your invoice will show the reorder date on any out of stock merchandise. About half of out of stock merchandise is back in stock within 15-30 days. Our Customer Service Department will work with you in anyway to insure your satisfaction.